sophos enterprise console not updating clients

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Sophos enterprise console not updating clients

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I see from your previous posts that you have tried this script, as long as the resulting script is run as an administrator this should work. Also please respond to the latest update to your case with Sophos Support. We'd like to do a remote session. To continue this discussion, please ask a new question. Cloud Help Desk: Incoming email is not creating tickets updated :. Get answers from your peers along with millions of IT pros who visit Spiceworks. Popular Topics in Sophos.

Spiceworks Help Desk. The help desk software for IT. Track users' IT needs, easily, and with only the features you need. Learn More ». Verify your account to enable IT peers to see that you are a professional. Yes, Sophos support was useless on this. Thai Pepper. We should have no firewall between our clients and our Sophos server. Odd, I do not have a "Messaging System" in the registry: Thanks for the tips to try Ed Rubin This person is a verified professional. Ed Rubin wrote: What firewall are you using?

We also use SonicWall but I think that is only on the outfacing , it should not impact us on the inside as all traffic is between our Sophos Server and Clients on this side of the firewall. Edited Aug 8, at UTC. Hi, After migrating the management server please follow these steps to point the client to the server: 1.

This topic has been locked by an administrator and is no longer open for commenting. Existing installations of Log Writer will continue to function as usual. During an upgrade from Sophos Enterprise Console 4. The database backup and restore tool, DataBackupRestore. It is now possible to copy information from the Groups Using This Policy dialog box to the Clipboard. To do this, open the dialog box by right-clicking the policy for which you want to view the information, and then clicking View Groups Using Policy.

In addition to this, you will need around MB - MB per endpoint product you are downloading from Sophos. For example, if you download three security software products - for Windows and later, Mac and Linux - then around MB would be required. If you want to install Sophos Update Manager on a computer other than the one where Enterprise Console is installed, you will need at least:. The computer where you place the database which may be the same computer as the computer where Enterprise Console is installed or a different one needs a minimum of 1 GB disk space for data.

To enable Enterprise Console to communicate with managed workstations, open TCP ports and on the computer where the Enterprise Console management server is installed. Managed endpoints running the Sophos Patch Agent to communicate with the management server. An Enterprise Console installation local or remote to the management server to communicate with the Web Control, Patch, and Encryption server-side components.

To work around this issue, do either of the following:. For more information about issues with upgrading to Enterprise Console 5. When creating an Update Manager distribution, you cannot reference new shares named SophosUpdate because "SophosUpdate" is now a reserved share name used for the default share. Do not synchronize any Active Directory groups that contain machines which have identically-named computers; Manage the computers manually.

When a Firewall policy is applied, all application rules are removed and then re-added. During this time, if an application that is allowed by the new policy tries to make an outbound connection, the application is blocked until the new policy is applied completely. Inside the user's organization it would communicate with SWA1 and outside the organization it would communicate through the cloud with SWA2.

For information about new features in Sophos Enterprise Console 5. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise unless you are either a valid licensee where the documentation can be reproduced in accordance with the license terms or you otherwise have the prior permission in writing of the copyright owner.

All other product and company names mentioned are trademarks or registered trademarks of their respective owners. Sophos Enterprise Console release notes Version numbers New in this release System requirements Fixed issues Known issues Additional information Information from previous releases Technical support Legal notices.

Version numbers Sophos Enterprise Console 5. New in this release This section lists changes that have been made since the release of Sophos Enterprise Console 5. If you want to use it, you might need to change your license. Patch Assessment enhancements Note: Patch Assessment is not included with all licenses. Enhanced deployment on Windows 7 Deployment of Sophos Endpoint Security and Control on endpoint computers running more recent Microsoft operating systems, including Windows 7, has been enhanced.

Installer During an upgrade from Sophos Enterprise Console 4. Database backup and restore tool The database backup and restore tool, DataBackupRestore. For more information about the new features, see the Sophos Enterprise Console Help. Hardware requirements Processor: 2. Disk space: 1. If you want to install Sophos Update Manager on a computer other than the one where Enterprise Console is installed, you will need at least: Processor: Pentium 4 or equivalent 1.

Minimum database size The computer where you place the database which may be the same computer as the computer where Enterprise Console is installed or a different one needs a minimum of 1 GB disk space for data. Software requirements At least Internet Explorer 6 or later To enable Enterprise Console to communicate with managed workstations, open TCP ports and on the computer where the Enterprise Console management server is installed.

Note: TCP port 80 is the default port configured during the management server installation to enable: Managed endpoints running the Sophos Patch Agent to communicate with the management server. Fixed issues This section lists issues fixed since the release of Sophos Enterprise Console 5.

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I would imagine that other clients including the server were reporting in fine. Yeah, all my clients were pointing to the relay server and it broke communication between the console and the relay server. The weird that is concerning me is that this happened after I pushed the new 9. I'm guessing that server should have it own seperate policy?

It depends how it was setup inititally. As per:. This custom mrinit. It checks to see if this is the local machine, if it is, it knows to make the machine a relay. For the clients that donwnload and perform the same steps they are configured to point at it. So this essentially just changes their "ParentAddress" registry key to point to the relay.

So as the RMS software is the same be it a server of client, the act of making it a relay is just to change the configuration option in terms of thread counts, connection cache, etc.. Essentially all the values at the end of the article:. They should have the same values as the management server, as this is a "server" class RMS install. So you can manually adjust the keys mentioned in the article to make it a relay and point your clients at the relay manually by adjusting the ParentAddress string but if RMS updates, these values will be reverted.

This worked for me, although as mentioned in the reply it did take around an hour for it to start reporting correctly again. Thank you for your posts above as well, may come in handy if someone else has the same problem I really hate googling for a solution to a problem and finding unanswered threads :P. Thanks DrCheese for posting your results!!! After i did your recommendation. All clients come up again. Site Search User. On-Premise Endpoint.

Thread Info. RSS More Cancel. This discussion has been locked. Enterprise console not updating. Hi Guys, Since rebooting the server that hosts Sophos last night, the enterprise console appears to have stopped updating. It's showing computers disconnected that I know are on and active, it's not reporting new Device control events or virus events ran the eicar test virus on a few machines Nor can I force the update manager to run an update. I'm running 4. Up 0 Down Cancel. Hi, I assume that all the Sophos services on the management server came up on restart?

In the case of the Sophos Message Router handing off messages to the Sophos Management Service for processing into the database, following the above line in the Router logs you should see the assocaited line: It's really tracing the messages up to see how far they are getting. In the router log you should see the line: "I Logged on EM as a client" Where "EM" is the internal name for the Sophos Management service with out this happening the management service will not be able to send or receive messages.

Please see the article Sophos Enterprise Console: Improving scalability and performance on large networks by setting up ephemeral ports for more information on how to increase the number of ephemeral ports the operating system can assign to older operating systems.

Sophos Enterprise Console is not running on this computer. Sophos Enterprise Console is currently running on this computer. Please stop it before continuing. Cannot determine whether Sophos Enterprise Console is running on this computer. If it is running, please stop it before continuing. Sophos Enterprise Console must not be running. Please close this product before continuing. Sophos Enterprise Manager is not running.

Sophos Enterprise Manager is currently running. Cannot determine whether Sophos Enterprise Manager is running on the computer. Sophos Enterprise Manager must not be running. Simple File Sharing is disabled. Simple File Sharing is enabled. Please disable it before continuing. Cannot determine whether Simple File Sharing is enabled.

If it is enabled, please disable it before continuing. Simple file sharing must be disabled. Note: The check made by 'setup. This will prevent a remote Management Server from connecting to the database. SQL browser service should be running in order for the management service to locate the Sophos database instance. This computer has the correct operating system service pack installed. Support operating system version and service pack must be installed. You are an administrator on this computer.

You do not have sufficient rights to run the installer. Cannot determine whether you have sufficient rights to run the installer. User must be an administrator on this computer to perform the installation. Please log on to the computer as an administrator and run the installer again. The computer is not a domain controller. The computer is a domain controller. We recommend installing the software on a non-domain controller computer. Cannot determine whether the computer is a domain controller.

It is recommended, for security reasons, that Enterprise Console is not installed on a Domain Controller. It is also likely that additional security settings have been configured on a DC which could prevent Enterprise Console installing; one such problem is referenced in article: Unable to install Management Server - Failed to create scheduled tasks. Windows Installer 4. An existing SQL Server instance must be used. Download version 4. NET 3. Please install it before continuing.

Cannot determine whether the. NET executable is located in the pre-req folder. Net executable must be in the pre-req folder if version 3. Otherwise, it will fail while trying to install it. NET 4 is located in the pre-req folder. NET 4 is not installed and the executable is not in the pre-reqs folder. NET executable must be in the pre-req folder if version 4 is not installed and it is required for SEC installation. NET 4. NET executable must be in the pre-req folder if version 4.

Please see the article Sophos Enterprise Console: A new instance cannot be created because Microsoft. NET is not installed for more information. The logon user can access the database. The logon user cannot access the database created during a previous installation. During an upgrade, the logged-on user must have access to the database created in the previous installation.

If you are using a nameless default SQL instance, see the article Sophos Enterprise Console: The logon user cannot access the database created during a previous installation. Note : If the following failure message is also displayed, follow the guidance provided for that failure message first as this failure may be linked: Unable to connect to database used by previous version, see KBA The Management Server does not use the database installed on this computer.

Please uninstall the database from this computer before continuing. If you attempt to modify an existing server installation the server role is already installed this error will appear if the server points to a remote database and there is a previous Sophos database on the local system. In order to proceed, you must remove the local database before running the installation again.

If required please backup the database before removing it. The computer must be restarted before continuing with the installation. Reboot and re-run the Enterprise Console installer. Cannot validate the login user account against the domain controller. Ensure that your domain controller is started and accessible to your Sophos Management Server. Microsoft Message Queuing can be installed.

Microsoft Message Queuing cannot be installed. The port is is already in use. Please see the article Sophos Enterprise Console: Installation failed Microsoft message queuing failed. The server can be upgraded. The server cannot be upgraded. The database must be upgraded first. OR The server cannot be upgraded. Please upgrade the database role first before running the installer on the management server.

When upgrading a distributed installation, the computer with the database component on should be upgraded first. Note: A list of database names per version of the console can be found in the article Sophos Enterprise Console: Associated database names.

Once the new empty database has been created on the database computer, run the installer on the management server. As part of the upgrade process, the data from the current database will be moved to the new databases. If you still receive this message after upgrading the database role, ensure that the logged-on user running the upgrade on the management server has sufficient rights on all databases. These rights are only required temporary during the upgrade process to check that the new databases have been created and to also perform the migration of the data.

You do not have sufficient rights to access the accounts used in the current installation. This check calls 'NetUserGetInfo' for the 'database' account to ensure it does not return access denied. Sophos Control Center 2 is not running on this computer. Sophos Control Center 2 is currently running on this computer. Cannot determine whether Sophos Control Center is running on the computer.

The Windows Imaging Component installer is not located in the pre-reqs folder. Note: These files are only required when. NET 4 is not already installed on Windows The computer's operating system is not supported by Sophos Enterprise Console.

You can continue with installation at your own risk. The server installer does not prevent installation on to an unsupported Operating System, E. Windows 8. However, we strongly recommend you choose a fully supported operating system where required. Note : We recommend that you do not install Enterprise Console on a Windows 8 computer with Sophos Firewall if you have defined raw socket rules, doing so could cause the raw socket rules to disappear.

The database cannot be upgraded. SQL versions or below are not supported. Ensure that the current SQL instance in use by the installation is started. All software subscriptions are up to date. You are subscribed to a version of endpoint software that is no longer supported. Please resubscribe to a "Recommended" or "Previous" version. Cannot determine whether all software subscriptions are up to date. Please ensure that you are subscribed to "Recommended" or "Previous" software versions. However, in version 5.

All detected Sophos Update Managers are properly configured. At least one Sophos Update Manager is being kept up to date with a version other than "Recommended". Please change it to "Recommended" before continuing. From within Enterprise Console - switch to the 'update managers' view. All subscriptions are set to automatically upgrade unsupported fixed versions. At least one subscription is not set to automatically upgrade unsupported fixed versions. All subscriptions will be set to automatically upgrade fixed versions during the Sophos Enterprise Console upgrade.

Cannot determine whether all subscriptions are set to automatically upgrade fixed versions. During the Sophos Enterprise Console upgrade, all existing subscriptions will be set to automatically upgrade. Prior to upgrade - within each subscription using a fixed package, enable the 'Automatically upgrade fixed version software when it is no longer supported by Sophos'.

Note : If no action is taken prior to the upgrade, this subscription will be changed automatically as part of the upgrade. A supported operating system and service packs are installed. The operating system is not supported by Sophos Enterprise Console. Cannot determine which operating system and service packs are installed.

Supported operating system version and service pack must be installed. Encryption is not installed. Encryption is installed. Please migrate any computers and uninstall it before continuing.

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